Pass returned
Cancel before the specified starting time and the pass used for the booking will not be deducted.
Walk in, check in and climb.
Ordinary bouldering, auto-belay and high-wall sessions do not require an advance booking. First-time BFF visitors should create an account and waiver before arriving.
Before coming
Three things to settle.
You may also buy entry at the counter. Using the BFF app is the quickest way to keep your profile, waiver and passes together.
- 01
Create an account
Register, complete your profile and sign the waiver before your first BFF visit.
- 02
Choose the right entry
Select Tampines, Bendemeer or all-outlet access based on the gym you plan to visit.
- 03
Check outlet requirements
Rope belaying and lead access at Tampines Hub require the relevant BFF verification.
- 04
Attend the briefing
New visitors complete the relevant safety briefing before using the climbing facility.
If you made a booking
Cancel before the booked start time.
Cancel through the BFF app or Mindbody portal, or call the relevant outlet for help.
Pass deducted
Cancel after the booked starting time and the visit is treated as a late cancellation.
Pass deducted
A missed booking without cancellation is treated as a late cancellation.
Open-gym questions
Before you climb.
Is Climb Zone only for serious climbers?
No. BFF has progressive routes from easy beginner climbs to hard projects. Climb Zone is the ordinary open-gym area for independent climbing.
Can children use Climb Zone?
Trained children aged 5–12 may use Climb Zone with the required adult supervision. Children with little or no experience should start with Kids Guided.
Must I reserve a session?
No. Walk-ins are available. Buying your entry and completing your account beforehand will make check-in faster.
Can the outlet cancel my booking for me?
Yes. Call the relevant outlet directly if you need help, especially for a same-day cancellation.